24×7 Support

Support Centre ( Web Eye Soft )

Create Support Ticket

All technical support is provided through our ticket system to ensure every request is properly tracked and resolved.

Sales Enquiries

Need help choosing a hosting plan? Our sales team can assist you with pre-sales questions, new orders and service recommendations.

9:00 AM – 6:00 PM (IST)

Technical Support

Support is available exclusively via our ticket system. We do not provide technical support through phone, WhatsApp or live chat.

Priority Support
9:00 AM – 11:00 PM (IST)
Average response time: 30–40 minutes
12:00 AM – 6:00 AM (IST)
Emergency support only for network outages, server downtime and data centre related issues. Non-urgent tickets are handled during normal support hours.

Support Scope

We provide support for hardware, network connectivity, virtualization and data centre infrastructure.

For Self-Managed VPS and Dedicated Servers, operating system, software installation, email configuration, security hardening and application troubleshooting are not included.

Need server management?
Fully Managed Add-on
₹2,999/month

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